Job Description

COMPANY OVERVIEW
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY
The Regional Spa Director (RSD) provides strategic oversight for multiple luxury hotel/resort spa locations while actively serving as Spa Director at their designated home property. This hybrid role ensures each location delivers exceptional guest experiences, achieves revenue goals, and maintains operational excellence aligned with Trilogy’s standards.

The RSD is responsible for driving financial performance, retail growth, and cost control while leading spa teams through effective recruitment, training, and ongoing development. They ensure the timely resolution of guest concerns, regulatory compliance, and a strong, collaborative partnership with hotel leadership.

This role requires a balance of big-picture leadership and hands-on operational support. The RSD actively collaborates with Corporate Marketing to implement outreach strategies that enhance visibility and drive business growth. Success in this role depends on clear communication, strong leadership, and a consistent focus on delivering elevated service in a four-star environment.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 4 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.

Spa Operations/Inventory Management:
As part of their multi-site leadership responsibilities, the Regional Spa Director ensures operational excellence, inventory integrity, and consistent execution of Trilogy standards across each assigned location. This includes:

• Financial Performance : Accountable for supporting and guiding spa leadership teams in achieving or exceeding budgeted financial targets, including revenue and profitability goals.
• Daily Operational Oversight : Provides consistent, hands-on oversight of spa teams and location leadership. Acts as an ambassador for TRILOGY while fostering a collaborative, solution-driven relationship with Hotel/Resort Management.
• Sales Collaboration : Ensures that spa leadership actively engages with the Hotel/Resort Sales team and local event planners to drive group sales and cultivate new business opportunities.
• Inventory Management : Guides location leadership in maintaining proper inventory levels for retail and professional supplies. Supports the execution of timely monthly inventory counts and ensures regular spot checks are conducted to maintain accuracy.
• Treatment Room Readiness : Verifies that departmental managers are upholding daily treatment room checklists to ensure consistent service readiness and cleanliness.
• Sanitation & Compliance : Ensures that all spa teams comply with Trilogy protocols and state board regulations related to safety, sanitation, and disinfection. Monitors that rooms, tools, and equipment are properly cleaned and maintained.
• Equipment Oversight : Confirms all spa locations regularly monitor equipment functionality, address maintenance needs, and document equipment performance in the daily MOD (Manager on Duty) Logs.
• Payroll & Scheduling Compliance : Manages bi-weekly payroll approvals for their home location and ensures payroll compliance and labor standards are upheld at all assigned spas.
• Hotel Integration : Maintains consistent involvement in weekly hotel management meetings and pre-convention meetings to stay aligned with resort activities, support spa-related events, and contribute to operational synergy.
• Marketing Support & Brand Alignment : Ensures each location works in coordination with the Trilogy Corporate Marketing team and hotel marketing partners to develop, review, and execute spa promotions and collateral. Acts as the on-site liaison for marketing review and final approval.

Staffing/Training:

• S taffing & Oversight : Oversees team structure, scheduling, and staffing levels to support operational needs at each assigned location.
• Hiring & Onboarding: Leads recruitment efforts, conducts interviews, and ensures proper onboarding in alignment with Trilogy and hotel brand standards.
• Training & Standards Compliance:  Ensures all team members receive Forbes, Corporate, and Hotel/Resort service standards training, with ongoing reinforcement.
• Service Excellence Monitoring: Utilizes training tools, performance metrics, and incentive programs to drive exceptional service and track compliance.
• Protocol & Manual Development: Partners with departmental Leads to create and maintain service protocols, training manuals, and onboarding schedules.
• Coaching & Counseling: Provides performance coaching, documents disciplinary actions, and collaborates with HR to ensure consistency with company policy.
• Performance Evaluations: Conducts regular reviews to assess development, recognize achievements, and address areas for improvement.
• Team Communication: Leads monthly staff meetings to align on goals, provide updates, and foster a positive team culture.
• Payroll Accuracy: Oversees timely and accurate bi-weekly payroll processing for the home location and ensures compliance at all assigned spas.

Analysis/Reporting:

• P&L Ownership : Maintains full accountability for the Profit & Loss performance, budgeting, and forecasting of their home location, while reviewing and supporting financial performance across all assigned spas.
• Labor Cost Oversight : Ensures payroll percentages remain within budgeted thresholds across all locations by guiding spa leaders in effective scheduling and labor management.
• Reporting Compliance : Verifies that all daily and nightly financial and operational reports are completed accurately and maintained consistently at each location under their oversight.

Customer Resolution:

• Service Standards Compliance : Ensures all locations consistently meet or exceed service expectations in alignment with Hotel/Resort standards and Forbes Four-Star criteria.
• Issue Tracking : Confirms that guest complaints, concerns, and incidents are accurately documented in the MOD logbook or other designated tools, as per TRILOGY protocol.
• Timely Resolution : Ensures all guest issues are addressed and resolved promptly and professionally, in compliance with established Trilogy response procedures.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a minimum BS Degree or any other combination of education, training, and experience that provides the required knowledge, skills, and capabilities in a relevant field (Hospitality, Business Management, Operations).
• Must have a minimum of 5-7 years’ experience in a Senior Management role in a 4- or 5-star property.
• Must have prior experience and proficiency in daily accounting, monthly profit/loss statements, forecasting, and budget functions.
• Must be polished, professional, and have a strong command of both written and verbal English.  
• Must be organized, proactive, and possess a strong attention to detail.  
• Must be highly proficient in Microsoft Office (Outlook, Word, Excel).
• Previous experience with Booker, Book4Time, and Spa Soft booking software systems is preferred.  
• CPR and First Aid certification is desirable.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION: $120,000 - annual + Bonus + Benefits

Job Tags

Similar Jobs